Building trust through approachability and support

Keeping business on the road

A collaborative partnership with Jan de Rijk Logistics

For ICT Director Heino Kempers, the industry's heightened reliance on automated processes makes cybersecurity more critical than ever. Customers now expect increased accountability from logistics partners, recognising the far-reaching consequences of operational failures. Not only for Jan de Rijk, but for each of their 800 customers. "If one link in the chain isn’t working," says Fred Westdijk, CEO, "the whole chain comes to a halt…[they] can suffer catastrophic losses quite quickly."

Despite Jan de Rijk's substantial investments in cybersecurity, a simulated attack exposed vulnerabilities, including difficulties in employee notification, as noted by Wesdijk, ‘you can’t make a Whatsapp group of more than 100 people.’

Preventing sensitive data exposure

Kempers acknowledges the challenge of hiring specialists who can keep up with a rapidly evolving cybersecurity landscape. By outsourcing, the company could benefit from having a neutral party who could provide 24/7 monitoring.

Jan de Rijk had been talking to other cybersecurity companies, but, says Kempers, ‘I got the perception that they were more like an insurance policy.’ From the beginning, Eye Security felt more like a partner. He appreciated their focus on mid-sized companies, their approachability and ongoing support.

"Eye Security was the most approachable, accessible and fair. Their focus on mid-sized-plus companies like us… made it feel like a partnership from the start."
Fred Westdijk
CEO

The other factor he cites is simplicity. Unlike competitors with overcomplicated plans, Eye Security ‘simply implemented what needed to be implemented.’ ‘The pricing of the service is very transparent and fair,’ says Wesdijk. ‘It's based on endpoints. You have influence on the total price by choosing how you set it up.’

Seamless integration for enhanced productivity

Onboarding was seamless. Within a couple of days, the company’s 600 endpoints were equipped and ready for monitoring by Eye Security.

Jan de Rijk cites the collaboration as an example of ‘how partnerships should work’, with Eye Security not only providing the agreed service but ongoing support specific to their needs. 'You notice that they inform you about things you need to solve, but also about incidents that have been prevented proactively,’ he says. ‘That builds trust.’