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We don’t advise. We act, in four minutes.
Most incident response is consulting. Ours is operational. We take the keyboard, contain the threat, and stay until you’re running again.
Under attack? Call the 24/7 hotline: +31 88 644 4898
Every minute the threat actor stays in, recovery gets longer.
Ransomware moves from a single endpoint to your domain controller in hours. Exfiltration starts within minutes of initial access. By the time the encryption note appears, the damage is done, unless someone is already inside, hunting back.
That someone is what most organisations don’t have on staff.
343+
active incidents contained in 2025, short response times minimising customer financial loss
< 24min
median dwell time for business email compromise with MDR vs. 24 days without MDR in place
90%
faster detection and containment of business email compromise when MDR is in place
70%
in 70% of ransomware cases, we entered negotiations, but only around one in four led to payment
We respond. You recover.
When an attack hits, every minute decides what it costs you. Our IR team contains the threat, removes the threat actor, and gets you back online. Fast, calm, no consultant hand-off.
Eye Security Incident Response is delivered by the same team that runs our European SOC. When an incident is declared, the responders already know modern threat actor tradecraft, already have the tooling, and already know what “good” looks like on your network.
Operational, not advisory
We take the keyboard, run the tools, contain the threat.
SOC-integrated by default
No hand-off, no ticket queue, no second vendor.
Insurance-aligned end-to-end
Clearer coverage, faster claims, one less battle while you recover.
Full incident remediation in four steps
- Containment, eradication, recovery guidance
- Forensics and threat analysis
- Compliance reporting
- Strategic and tactical executive support
- Post-incident report with prevention roadmap
- One month of after-care
1
Intake within minutes
Meet your crisis team. Define scope and approach. We deploy forensic and EDR tooling and, where needed, request secure access to your cloud and identity infrastructure. The clock starts now.
2
Triage
The IR team collects and analyses telemetry to map the attack’s scope, methods, and impact, answering the three questions every executive asks: How did they get in? What did they touch? Are they still here?
3
Containment, eradication, and recovery
Threats contained, threat actor access severed, operations restored safely without re-introducing the threat actor.
4
Post-incident
A full report: root cause, lessons learned, prioritised recommendations. One month of after-care is included to catch any signs of return.
5
Clear, practical guidance
Straightforward advice to help you make the right decisions.
What our incident response service provides.
Immediate access, less downtime, more continuity
Our responders pick up within 4 minutes, work the same shifts as our 24/7 SOC, in Europe. No outsourced overflow desks. No language barriers.
Faster containment, lower impact
AI-accelerated forensics, human-led decisions. Faster containment, fewer false leads. Cuts recovery work, lost revenue, contractual issues, fines.
Protects relationships and trust
Documented response explains what happened, what you did, and what will change to customers, partners, and regulators.
A safe return to normal
We guide your teams through clean‑up and restoration so you can resume business on a good footing.
Builds resilience
Each case ends with findings and recommendations, so you can close the gaps and be better prepared next time.
Where are you on the loop?
Built on the NIST Cybersecurity Framework, this 5-minute assessment shows you exactly where the gaps are across detection, response, recovery and risk transfer and where Eye Security would close them. No sales call required.
Start the assessment
FAQs.
Do we need an existing contract to use Eye Security IR?
No. The hotline is open to non-customers. We have onboarded businesses mid-incident, deployed tooling within hours, and contained attacks for organisations we’d never spoken to before that day.
How quickly can you respond to an incident?
Hotline answered 24/7. First responder within 4 minutes. For non-customers, forensic and EDR tooling typically deployed and containing within the first business day, often within hours.
What types of incidents do you handle?
Ransomware, business email compromise, data breaches, insider incidents, cloud account takeover, supply-chain compromise, extortion-only events, suspected nation-state activity. If you are unsure whether it’s an incident, call.
How does this work alongside cyber insurance?
If your policy is held through Eye Security’s integrated cyber insurance, coverage and response run as one workflow.
What does it cost without a retainer?
€325/hour office hours; 200% rate for urgent out-of-hours work. Every hour transparently logged. Eye Cyber Guard customers get a preferential €225/hour base rate and four included cases per year, with a maximum of four hours per case.
What happens after the incident is contained?
A full root-cause and lessons-learned report, plus one month of after-care SOC monitoring at no extra cost, because re-attack risk is highest in the weeks immediately after.