24/7 SOC defence for a manufacturer that can’t afford downtime

The status quo: waking up to a security alarm at night was not an option

With customers from the automotive, mechanical and plant engineering industries who rely on smooth processes, the Zimmer Group cannot afford any production downtime.

At the same time, the company lacked the staff to ensure a rapid response to incidents or anomalies. A prompt response was only possible to a limited extent, especially outside working hours. This is why the company sought the support of an external Security Operations Centre (SOC) with around-the-clock support and the ability to respond immediately.

"For us as a manufacturing company, a longer business interruption would hurt our ability to deliver, our reputation, revenue, and profit."
CISO
Zimmer Group

Before implementing the solution, Zimmer Group had to assess and respond to a constant stream of security alerts daily. Manually analysing these notifications was especially time-consuming. As a result, the company had no capacity to develop a focused IT security strategy.

In critical cases, managers had to respond to automated alarms at night. This situation was not tenable and made it nearly impossible to maintain a comprehensive, proactive security approach.

Implementing the solution

After evaluating several providers, Zimmer Group chose Eye Security for its expertise and competitive offering. As a mid-sized company, Zimmer Group felt well-supported and in good hands. A key factor in the decision was the fact that Eye Security works with market-leading solutions, reinforcing the confidence that their partner "truly cares about security."

While Zimmer Group already had a solid technical security setup, it lacked SOC support. The SOC team filled this gap, enabling precise anomaly analysis, faster pattern recognition, more accurate threat classification, and well-informed decision-making.

The flexibility to tailor the implementation plan minimised disruption to operations. Onboarding was seamless, with regular communication between technical teams on both sides.

"My IT colleagues and I can now focus on our main tasks and implement new security measures more efficiently."
CISO
Zimmer Group

Results, effectiveness and benefits

One of the biggest security advantages is seen outside regular working hours. During these times, Eye Security’s SOC team provides continuous monitoring and can respond immediately to incidents such as stolen credentials from phishing attacks or unusual activity on servers and endpoints.

This heightened vigilance has brought noticeable relief to internal IT staff, allowing them to focus more on their core responsibilities. As a result, the IT security strategy has progressed more quickly, leading to greater efficiency in day-to-day operations.