Combining cyber tech and insurance to keep healthcare accessible
About the customer
GOED provides healthcare & pharmacy products and services at over 125 locations across Belgium. Specialising in home care and pharmacy solutions, the company helps vulnerable individuals to live independently and comfortably at home. With an expanding focus on GOED Hulpmiddelen, their medical solutions brand, the company offers accessible customised care services to vulnerable communities.
The status quo: understanding the limitations of reactive cybersecurity
As a growing healthcare retailer, GOED faced the challenge of managing cybersecurity risks with their current ICT department. At the same time, the company recognised the importance of their services to patients and vulnerable groups, making cyber resilience a critical priority. “The trust our customers place in us is everything, and if we lose that trust, it would be incredibly difficult to regain,” said Maarten De Raedt, ICT Manager.
Aware of the limitations of traditional antivirus packages, GOED opted for a comprehensive and proactive strategy. To ensure that critical systems stay protected, the company started looking for an advanced 24/7 SOC service provider.
Cybersecurity is not a one-time investment for us—it is a continuous process of improving our protection and awareness.
The challenge: future-proofing cybersecurity with a trusted partner
When evaluating potential cybersecurity providers, GOED looked for mature, proven solutions with a strong track record. “We avoid experimental or untested technology; reliability is essential,” said De Raedt. Eye Security met these criteria, combining a robust cybersecurity product with cyber insurance through Eye Underwriting.
Another factor was expertise and reliability: “From the beginning, we felt a strong connection with Eye’s team. Their technical experts give us the guidance we need to prioritise and continually build new defenses,” explained De Raedt.
This partnership was not about a one-time implementation but about ongoing co-creation whereby GOED could lean on Eye’s expertise to further strengthen their defences over time.
Compliance with regulations like GDPR and the NIS2 directive was also a factor as GOED needed to adopt a proactive approach to protecting both customer data and business continuity.
The Eye cyber solution: impact, results, and benefits
GOED’s 24/7 monitoring and incident response solution is not just about immediate protection. Over and above this, it is about ongoing improvement and future-readiness:
Thanks to this collaboration, GOED has accelerated its security roadmap. “The implementation of EDR was a very important step. With Eye’s help, we managed to deploy it within two weeks,” De Raedt said.
With the solution in place, GOED has seen numerous events flagged as potential threats: “There have been a lot of events already, but thankfully, no incidents—just false positives,” noted De Raedt. This monitoring capability has increased GOED’s confidence in tackling cybersecurity risks, ensuring that essential healthcare services remain available to those who depend on them. The experience has been, in one word, “Seamless.”
“Eye Security’s expertise is something we rely on heavily—they not only protect us but also help us prioritise the most critical improvements.”
With Eye’s guidance, GOED is also preparing for NIS2 compliance, a regulatory standard they must meet by 2026 and 2027.
